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Home
About Us
Courses
Discover Yourself
Effective Communication
Leadership Skills
Strategic Management
Stress Management
Team Building
Mindful Time Management
Zero Defects
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Home
About Us
Courses
Discover Yourself
Effective Communication
Leadership Skills
Strategic Management
Stress Management
Team Building
Mindful Time Management
Zero Defects
Events
Gallery
Contact
Zero Defects
You are here:
Home
Courses
Zero Defects
Courses
Discover Yourself
Effective Communication
Leadership Skills
Mindful Time Management
Strategic Management
Stress Management
Team Building
Zero Defects
Zero Defects
Indicative Schedule (9 hours)
Session-I
(Pre Lunch)
Understand the importance of Quality
Minimize defects in their work
What is Quality
Importance of Quality
Quality Measures
Customer – Definition & Expectation
Quality Enablers
Session-II
(Post Lunch)
Total Quality Management System
Values of TQM
Concept of Six Sigma
Integrated Quality Management System
Sense of Responsibility
Managing workplace (Concept of 5S)
Zero Defects Delivery (Cycle of Service)
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